Description
An automated platform that integrates a Laravel backend with n8n workflows to streamline customer complaint handling and automate knowledge base management using RAG (Retrieval-Augmented Generation) technology.
- Developed an AI-powered complaint management system using Laravel and n8n.
- Built n8n workflows for complaint processing through multiple automated stages and webhooks.
- Implemented a RAG workflow for uploading PDF documents, generating embeddings, and storing them in a vector store.
- Integrated an AI Agent with the RAG knowledge base and session-based conversation memory.
- Implemented priority-based processing and automated manager notifications for urgent complaints.
- Implemented request and session ID tracking to reliably associate asynchronous AI responses with the original customer complaint.
- Integrated the n8n automation workflow with the Laravel backend through HTTP webhooks and Laravel Reverb to asynchronously deliver AI-generated responses back to the application in real time.
